Frequently asked questions
Find below the most commonly asked questions we get from shoppers about online purchases. Instructions are also available to help you successfully resolve the most frequent issues. If you can't find what you're looking for, please let us know.
Useful shopper resources
Still having trouble resolving an issue with a seller?
If you have already looked at our most commonly asked questions, tried contacting the company you purchased the goods or services from and still can't resolve your issue, maybe we can help.