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Merchant Number Change Form

The timescale for changing a merchant number on your account is between 5 and 7 days. 

This is so we can add your new merchant number to your Sage Pay account, and send the details through to your bank to be confirmed.

Once we have the confirmation of your merchant number we will update your account – remove your old merchant number and contact you to let you know the change has been made.

If you have asked us to wait for 3D Secure to be confirmed on your merchant number before making the change, please remember this can take up to 21 days to be confirmed back to us.

When reviewing your completed merchant number change form we will contact you if we need any further information.

As soon as your new merchant number is available we will have it active on your Sage Pay account.

Completing the Form

To make sure that we can make the change to your merchant number without any delay it is important to ensure that the form is completed correctly and all of the information is supplied to us.

 

Current Merchant Account details

This section is to confirm all of the current merchant number details that we have on your Sage pay account.   This is the merchant number that is being removed from your account and replaced by the new merchant number.

We need all of the details entered in this section.

If your merchant number is provided by Streamline you will be issued with a 6 digit company number that needs to be entered.  If not we do not need this information.

 

New Merchant Account details                                                                                    

This section is for the new merchant account that is to be added to your account in place of the details entered above.

It is very important to get this information correct as any incorrect details will result in a delay in the merchant number change.

If your merchant number is provided by Streamline you will be issued with a 6 digit company number that needs to be entered.  If not we do not need this information.

You can also select if you would like to delay the changing of your merchant number until 3D Secure has been confirmed – by doing this the change could be delayed by a further 21 days whilst we await confirmation of 3D Secure.

 

Confirming your account                                                                                                                                                              

All we need from you in this this section is the bank information where the funds will be settled for the new merchant account details.

 

Download Merchant Number Change Form