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Help when you need it 24/7

We're committed to providing you with the best customer service so you can focus on running your business.

Priority support

Priority support

Sage Pay customers benefit from free 24/7 customer support. But with Priority Support you get a dedicated Account Manager and access to our Tier 2 support team.

 

Standard support

Priority support

24/7 phone, email and Twitter support

X

X

Access to online support

X

X

Access to system monitor

X

X

System updates by email

X

X

Personalised incident analysis and report  

X

Fast-track go-live process

 

X

Service Level Agreement  

X

Dedicated account manager and phone number  

X

Dedicated account manager and phone number  

X

Weekly transaction report & analysis  

X

Annual account & service health checks  

X

Priority BETA testing  

X

Pricing for priority support varies depending on the size of your business.  Contact us for a quote

Ready to get started - Online Payments

Ready to start with Sage Pay - Online Payments

Ready to get started?

(Calls will cost 2 pence per minute, plus your phone company’s access charge.)