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Trustpilot

Trustpilot is an open review community that builds trust and transparency between consumers and businesses. Discovery Acquisition Retention Advocacy
Company profile: 

The perfect partner for Seller Reviews

Trustpilot’s Seller Reviews strengthen relationships between companies and customers. Trustpilot’s Product Reviews complement Seller Reviews, helping customers make informed purchase decisions.

With Product Reviews, you can increase search engine ranking and stand out with your star rating when customers search for your products. Together, Product and Seller reviews improve trust and show customers your best products, and why to buy them from you.

Start using Product Reviews today with our free trial.

Start your Free Trial

Over 90,000 businesses have been reviewed through Trustpilot

Find out why it’s time to join them...

  • 10.0M customer reviews
  • 117% growth in the consumer reviewer base in 2013
  • 24 countries

Talk about  us

“We needed a marketing channel where our prospects could learn from other customers' experiences to help them decide whether they wanted to do business with us or not.”
Eilif Nørgaard, Managing Director, e-forsikringer

“We saw improvements three to four weeks after the first reviews began to come in automatically​”
Detlef Hoffmann, Managing Director, Auto Europe Germany​

Read all our case studies

Solutions and services: 

Solutions

Discovery: Collect reviews effortlessly to find out what your customers think

Reviews are great for boosting your reputation and building trust. Research shows that 86% of us trust consumer opinions posted online, and if your customers are happy, they’ll tell the world about you freely and honestly. But they need somewhere to say it - Trustpilot gives them that platform, an open platform where you can engage with your customers and build powerful relationships. It’s no surprise that your revenue could grow by up to 40%.

Acquisition: Acquire new customers by showing the world that you care

The internet is a scary place - before they flash the cash, consumers need to know they can trust you. Your TrustScore is a no-nonsense indication of what your customers think of you - show the score on your website using a TrustBox and you’ll see cart abandonment tumble. The Search engines Google and Bing love Trustpilot too, and use our TrustScore to create Google Seller Ratings and Bing Merchant Ratings. This will reduce your online marketing costs.

Retention: Focus on your relationships to keep people coming back

With customer reviews, you can instantly see what people think of your service. This also pinpoints exactly what is needed to improve. Use this knowledge to ace your customer experience and keep people coming back for more, then tap into our Facebook integration to engage your existing customers. There is no better way to increase your customer retention rate.

Advocacy: Watch your new customer advocates share the love

Great service builds trust, and is the basis for encouraging word of mouth advertising. Using Trustpilot, you can activate brand advocates who will publicly promote your service for you so that more and more people get to know your brand. Our services, including Facebook and Twitter sharing tools, make the recommendation process so simple your customers will be unable to resist promoting you.

 

Plans

Building stronger customer relationships is easy with Trustpilot.
Find a plan that’s perfect for you. And when you’re ready to grow, we’ll be there.

Start collecting reviews

Customers: 
Teaser summary: 
Trustpilot in a nutshell Trustpilot is an open review community that builds trust and transparency between consumers and businesses.
Office(s): 
Headquarters
Pilestræde 58, 5th floor 1112 Copenhagen K
+45 88 77 76 00
Denmark
Trustpilot UK
16 High Holborn
+44 (0)203 630 0750
London
WC1V 6BX
United Kingdom
Trustpilot US
245 Fifth Avenue 4th floor
+1 844 661 9927
New York, NY NY 10016
United States