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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
 

Customer Resource Centre

Merchant numbers

Why do you need a merchant number?

Before you can start to process transactions through our systems you must first obtain a merchant number. We are online payment gateway who provide a secure link between your website and bank.  We capture, and carry sensitive information from your shoppers in a secure manner.

A merchant number is required to allow you to accept any transactions through your account. The merchant number is used to process the transactions through your merchant bank and enables the funds to be moved from your shoppers to your own account.

There are 3 different types of merchant number that can be used with our system, for more information you can check out the different types of merchant accounts . Without a merchant number you are not able to use our system, nor are you able to process any transactions through your website.

You can either apply for a merchant number through your own bank, or apply for a merchant account using our own Merchant Account Services. 

Changing your merchant number

From time to time we understand that you may change the merchant number on your account.

If you would like to make any changes to the merchant numbers on your account we are able to help you with this.

Once you have been issued with your new merchant number you will need to provide this to us to make the changes on your account.

Adding more merchant numbers

When using Opayo to process your transactions you may want to add another merchant number to your account.

Common reasons for adding merchant numbers are:
Adding more currencies to your account.
You want to accept e-commerce, MOTO and continuous authority through your account.

We can help with adding the new details to your account

FAQ

Forgot your merchant number?

Your merchant number is a very important part of the transactional process when using our system.

If you do not know your merchant number, or are having difficulty locating this, there are a number of places where this information can be found.

Authorisation process

Every time a shopper processes a transaction through the Opayo system there are 3 steps that are completed in order for the transaction to complete.

  • 3-D Secure
  • Authorisation
  • Settlement

After completing all stages the funds for the transaction will then be moved from the shoppers bank account into your merchant account.

Adding more currencies

If you would like to add more currencies to your account you will first need to speak with your merchant bank.  

Your merchant bank will either:

  • Enable this on your current merchant number
  • Provide you with a new merchant number

We will then be able to help getting the additional currencies available on your account.

Multiple websites

If you have more than one website you would like to process transactions through you may need multiple merchant numbers.

Useful downloads

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)