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Blocking Countries

 

When setting up the security on your account you are able to block specific Countries from processing transactions through your account.

Once blocked any transactions attempted on your account from these countries will be rejected without any funds being taken from the shopper.

A blocked country will reject any transactions that are attempted using an IP address from the country you have added to your list.

Logging into MySagePay

The first thing you will need to do before blocking any countries is to log into your MySagePay area as a user with administrative rights.

Now that you have logged into the account select the Settings tab, followed by restrictions.  You will then be able block specific countries.

How do you block a country?

We are able to block transactions from countries based on the IP address that is being used.

Each IP address originates from a specific country, by blocking that country you are blocking all transactions using IP addresses from there.

Blocking Countries

Once you have selected Restrictions you will be taken to the main page where you can block the countries on your account.

Select Add on the Countries frame, you will then be able to add the countries you wish to block from the drop down list. 

All you need to do is select the country from the drop down list to add them to the blocked list on your account.  You are able to select multiple countries before clicking the Add button.

Viewing your blocked Countries

After you have successfully blocked a country it will appear in the Blocked Countries list.

Removing Blocked Countries

If you want to remove a country you have previously blocked you can do this by clicking the “trashcan/rubbish bin” to the right of the country you would like to remove.

Once you have clicked the “trashcan/rubbish bin” you will simply be asked to confirm you would like to remove the country from your blocked list.

Once you have confirmed you would like to remove this country it will no longer appear in your blocked list and you will be able to accept transactions from these countries again.

Important

If you have applied a restriction on your account you will not be able to perform any actions on transactions that have already been processed through your account.

Any actions such as refunds, or voids will need to have the restriction removed then re-apply this once the refund or void has been processed.

If you keep the restriction in place you will not be able to do this.