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Changing your merchant number

From time to time we understand that you may change the merchant number on your account.

If you would like to make any changes to the merchant numbers on your account we are able to help you with this.  

Once you have been issued with your new merchant number you will need to provide this to us to make the changes on your account.

Requesting the change

Now you have your new merchant number, and you are ready to make this change you will simply need to send the new details through to us.

Firstly you will need to complete the Merchant Number Change form and send this to us at [email protected]  

You can find a copy of our Merchant Number Change Form here.

We will then remove the current merchant number that is on your account, and replace it with the new number you have provided. 

The details of the new merchant number will then be sent to your merchant bank to be confirmed.

The steps

After you have sent your new merchant number to us for the change, we will then remove the current merchant number that is on your account, and replace it with the new number you have provided. 

This will first take place on your Sage Pay test account.  This is so the details can be added onto our system, and then submitted to the bank for confirmation.

Once confirmation has been received from the banks, we will then be able to add the merchant number onto your live account.

The time

Once the merchant number on your account has been changed, we must wait for the confirmation from the bank before we can add the new merchant number onto your live account.

The confirmation from the bank can take up to 5 working days.  

After we have received the confirmation on the merchant number we will be able to add this onto your live account.

From the first request to change the merchant number, to adding this onto your account can take 7 working days.

Important

When requesting a change to the merchant number on your account it is important to remember the following;

Billing Contact – 

For security purposes the request to make the addition on your Sage Pay account must be sent from the listed billing contact on your account.

The billing contact is the registered e-mail that was added to your account when you first set-up with us.

Keep your current merchant number active – 

As changes to the merchant number on your account can take up to 7 days you will need to keep your current merchant number active until we have confirmed the change. 

If you close your current merchant number your account may not be able to process transaction until the change has been made successfully.

3D secure – 

If you have 3D Secure active on your Sage Pay account, the change of merchant number will impact the checks from being carried out on your account.
Each merchant number must be set-up with 3D secure individually and this can take up to 15 working days to complete.  
If you would like 3D secure available on your new merchant number this must be specified when requesting the change. This will then delay the change of your merchant account until 3D secure has been confirmed.