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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
 

Customer Resource Centre

Sage business cloud

Sage business cloud

Uploading your invoice templates

In the Sage 50c Accounts software you are able to add your own Invoice templates that can be used.

You will then be able to select the template you want to use for each invoice you send to a customer.

Process an invoice payment transaction

If your Opayo account has the ability to process ecommerce transactions you will be able to process an invoice payments transaction through your Sage Business Cloud Accounting. Any invoice that is sent to a customer will include a pay now button that will allow your customers to pay the balance.


Once a customer has processed their transaction the invoice will be automatically updated as paid and the funds will be recorded in the bank account that has been chosen for your Opayo transactions.

The payment will then appear in the customers activity within Sage Business Cloud Accounting.

Items not deducting from your stock

If when you are downloading transactions from your Opayo account into your Sage 50c Accounts your stock and products are not being referenced correctly this will be due to the product codes not being referenced correctly within your basket contents.

When using the MyOpayo download wizard to import transactions into your accounts software you are able to reference product codes that you have created within your Sage 50c Accounts to manage your stock more effectively.

Delivery charge in your basket

If you would like your Sage 50c Accounts software to recognise and use the delivery charge on your order you must include this into the basket field that is used for the order on your account.

When using the download wizard your software will use the basket field to identify products and charges that have been used to build the order.

The delivery charge, although not stock can be included to reflect the right amount in the basket for the charge of the transaction.

Activating Opayo in Sage Instant Accounts

Practice data

Before you start using invoice payments and mail order payments on your Sage 50c Accounts product we recommend that you first familiarise yourself with invoice payments by using practice data.

Customised invoices

If you are using custom Invoices and you are experiencing problems when trying to use Opayo to process transactions this could indicate a fault with the invoices you are using.

Currencies with your merchant number

The currencies that you can accept on your Opayo account will depend on your merchant bank. The merchant number that you have been issued with will define the currencies that can be accepted on your account with us.

If you would like to accept multiple currencies you must first speak with your merchant bank.

Your merchant bank will either issue you with additional merchant numbers to support the additional currencies you are able to accept, or confirm the currencies your current merchant number is able to accept.

You will then be able to supply the new merchant number through to us following the merchant number addition process or confirm to us via e-mail of the currencies that can be accepted on your current merchant number.

If you want to know more, check out our merchant banks and Opayo page.

Chargebacks and you

When processing transactions through your account you may experience a chargeback claim.

Adding products to your Sage 50c accounts

When using your Elavon Financial Services DAC Accounts to process transactions you are able to create products to be sold to your shoppers.

What versions of Sage 50 Accounts work with Opayo?

Before you are able to use Invoice Payments you must first ensure that your current version of Sage 50c Accounts is compatible with Opayo.

Once confirmed your accounts software can link with our systems you will be able to link the 2 together.

Account reference

What is an account reference and where to find this

Invoicing

When will you receive your invoice and how to pay

Cancel account

Thinking about cancelling your account, find out the next steps to take

Blocking card ranges, card issuing countries and IP addresses

Understanding the download wizard

MyOpayo and Pay Now download wizards

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)