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Invoice Payments not connecting to Sage Pay

If you are having issues with your Invoice Payments and you are receiving an “Unable to connect to Sage Pay” error this could be due to a number of factors.

Practice Data

The first test to run to ensure your account can be connected to Sage Pay is to attempt to download your transactions using the practice data.

To do this open your sage accounts software and select practice data from the options available.

You will then be able to run through the set-up of Sage Pay on your practice data, and attempt to use the download wizard.

If this is successful your  accounts software may be experiencing problems and we would advise contacting your Sage Accounts support team for further help.

Connection

Another issue that may prevent your accounts software from contacting Sage Pay can be an issue with the IP addresses that are allowed from your servers.

In order to ensure a connection can be established with your system and ours you will need to first speak with your internet service provider to ensure the following IP addresses are allowed.

Outgoing Port 443

Incoming Port 443, and 80

195.170.169.008

195.170.169.010

195.170.169.009

195.170.169.012

195.170.169.105

195.170.169.013

195.170.169.106

195.170.169.105

195.170.169.135

195.170.169.106

195.170.169.136

195.170.169.107

 

195.170.169.108

 

195.170.169.137

 

195.170.169.138

 

195.170.169.139

 

195.170.169.140

 

You will then be able to connect to our systems and continue to use the download wizards through your accounts software.