MySagePay
Login >

Finding a transaction

When looking for a transaction there are 2 ways to do this within your MySagePay panel.

You can either;

  • Use the Search tab
  • Use the transaction tab, and filter the criteria

Using the Search tab

After logging into your MySagePay panel select the Search tab to be taken to main search screen.

You are able to search for any transaction processed through our account by simply using the surname of the shopper that has made the purchase.

If you are unable to locate the transaction based on the name of the shopper, you are able to refine your search, by selecting the advanced button you will be able to narrow your search further.

You are able to search by the transaction type, account type (E-commerce, Mail Order, or Continuous Authority), the authorisation code, transaction type, the Vendor tx code (your reference for the transaction), the amount of the transaction, or the last 4 digits of the card that was used to process the transaction.

Alongside this you are also able to expand or limit the date range you would like to search for.

Once you are happy with the criteria you have entered you will simply need to select the search button to bring back the results of your search.

Using the transaction tab

You are also able to search for transactions on your account by using the transactions tab within MySagePay.

This is commonly used when you are searching for all transactions on any given day, or for a specific value.

To do this, select the transaction tab to be taken to the main transaction management page.

From the main transaction screen you will be able to define if you are looking for successful or failed transactions, and the date range you would like to search.

All transactions that meet your criteria will then be displayed on screen for you.

If you do not find what you are looking for you can refine your search further by selecting the advanced button.

You will then be given options to narrow your search filters.

You are able to search by the transaction type, account type (E-commerce, Mail Order, or Continuous Authority), the authorisation code, transaction type, the Vendor tx code (your reference for the transaction), the amount of the transaction, or the last 4 digits of the card that was used to process the transaction.

Alongside this you are also able to expand or limit the date range you would like to search for.

Once you are happy with the criteria you have entered you will simply need to select the search button to bring back the results of your search.