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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain

Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
 

Customer Resource Centre

Admin help

Account reference

Gift Aid

In the UK, the government runs a scheme called Gift Aid that enables charities to claim the basic rate of tax on every pound.

By using gift aid charities are able to claim more at no extra cost to shoppers or donators.

Cancel your Opayo account

Re-open your Opayo account

If you would like to re-open your Opayo account we are able to support you when doing this.

You are able to submit a request to us to open an account that has previously been closed by submitting an e-mail to opayostay@elavon.com

Our team will then contact you to go through the steps that are needed to re-open your account and enable transactions to be processed again.

There is a one-off £50 (+VAT) reconnection charge if you would like to re-open a closed account.

Invoicing

How to change your direct debit details?

Payment for the use of your account with us will be taken by direct debit each month.

The funds will be transferred from your bank account on or around the 16th of each month. If the 16th falls on a weekend or bank holiday the funds will be transferred on the next available working day.

Useful downloads

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)