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All companies processing online transactions may at some point encounter problems that can impact orders that have been placed on their site.
If you have processed an order through a company using the Sage Pay payment pages and you are struggling to contact them, receive delivery, or have a query regarding your order please make sure you have followed all of the steps below:
If you have followed the steps above and remain unsuccessful at contacting the company, you can report the vendor to Sage Pay. Report a company
We will pass your details along with those of your order over to the company with a request to contact you within 7 working days to resolve your query.