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Any disputes about your purchase must be taken up with the company that you ordered from directly.
We provide companies with a secure environment to capture card details and process transactions. If you are concerned about price, delivery timescales, condition of goods, or anything surrounding your order you will need to speak with the company and not Sage Pay. We are not able to tell you the status of your order, the delivery time, or how long a refund will take to be issued.